1. What personally identifiable information is collected from me?
We do not collect any personal information from you when you are browsing our websites,
however to improve our websites we anonymously track what you are browsing.
It is only if you choose to register with us or consent to receive marketing communications that we begin to capture your personal information.
For most people we only ask for your name and email address.
Once registered, we also record personal information about preferences, interests and demographics.
We only collect address and telephone information when you ask us to
fulfil a request needing that information.
We advise all people using our websites under the age of 18 not to supply
address and telephone information, if it is necessary it should only be
done with parental consent.
When you purchase any goods from us you will be required to provide
additional personal information such as credit or debit card details in
order for us to process your request.
A cookie is a text-only string of information that we pass to your
computer’s hard disk through your web-browser so that the website can
remember who you are. Cookies cannot be used by themselves to identify you.
A cookie will typically contain the name of the domain from which the
cookie has come, the “lifetime” of the cookie, some values,
and your encrypted email address.
For more information about cookies, please see www.allaboutcookies.org.
We use two types of cookies on our website:
- per session cookies, which are temporary cookies that remain in the cookies file of
your browser until you leave the site.
- persistent cookies, which remain in the cookies file of your browser for longer
(although how long will depend on the lifetime of the specific cookie).
These cookies are used to store state information between visits to a site.
We use persistent cookies to provide certain services, so that you do not have to
log-in repeatedly between when using different Grays web sites.
If you do not wish to receive cookies you can easily modify your web
However, you may not be able to use all the interactive features of our
site if cookies are disabled, and so in order to enjoy the Grays site to the
full, we recommend that you leave them switched on.
Instructions on how to stop cookies being installed on your browser
3. How is my information used?
When logged in to one of our websites we use your information to help you
navigate the website and to help us understand more how you use our site.
We also use the information we collect about you to send you
communications, if requested, that may be of interest to you, either
electronically or otherwise.
4. Who is collecting my information?
When you are on one of our websites and are asked for personal
information, you are sharing that information with Grays of Cambridge
(International) Ltd. Your personal information will also be shared
with other service providers contracted to Grays of Cambridge
(International) Ltd in order to fulfil services you have requested.
For example, when you are using our secure online payment pages we share
information with our payment services provider, PayPoint plc.
They in turn may need to share details of your transaction with other
service providers, such as your bank, in order to process your payment.
It is clear on the payment page when you are going through to the PayPoint site.
Brands names of Grays of Cambridge (International) Ltd are:
- Gilbert Netball
- Gray-Nicolls Cricket
- Gilbert Rugby
- Grays Hockey
5. Where is my information stored?
Your personal data is held on secure servers operated by ourselves
and our third party web hosting service providers.
6. With whom do you share my information?
As a general rule, we will not disclose any of your personally
identifiable information, except when we have your permission or under
special circumstances, such as when we believe in good faith that the
law requires it. When you are using our secure online payment
pages you are going through to a partner company and the information
you give such as your credit card number and contact information is
provided so that the transaction can take place.
7. What are my choices regarding, collection, use and distribution of my information?
If you indicated that you are interested in receiving regular
information about Grays’s brands we will send you communications
regarding Grays’s activities, either electronically or otherwise
Grays of Cambridge (International) Ltd does not sell or rent
personal information to any third party. It only shares personal
information with third party service providers as described in this policy.
If you do not wish for any personal information to be used, stored
or distributed by us then you should restrict your use of our websites to browsing and not consent to receive marketing communications.
8. How I can access, update or delete my information?
The accuracy of your personal information is important to us.
We are working on ways to make it easier for you to review, correct or
delete the information that Grays maintains about you.
In the meantime: if you change email address, if any of the other
information we hold is inaccurate or out of date or you want us to
delete any information you have provided, please email us at
sales@Grays-Int.co.uk, or write to Sales, Grays of Cambridge Ltd,
Station Road, Robertsbridge, East Sussex, TN32 5DH with the details.
You may request details of personal information which we hold about
you under the Data Protection Act 1998.
A small fee will be payable.
If you would like a copy of the information held on you please write
to Sales, Grays of Cambridge Ltd, Station Road, Robertsbridge, East Sussex, TN32 5DH.
9. How do you protect my personal information?
We are committed to ensuring that your personal information is secure.
In order to minimise the risk of unauthorised access or disclosure, we
have put in place suitable physical, electronic and managerial
procedures to safeguard and secure the information.
10. Links to other websites
Our website may contain links to other websites of potential interest to you.
However, once you have used these links to leave our site, you should
note that we do not have any control over third party websites and can
give no assurances about their security of any personal information you provide to them.
Therefore, we cannot be responsible for the protection and privacy of
any information which you provide whilst visiting such sites and such
sites are not governed by this privacy statement.
You should exercise caution and look at the privacy statement applicable
to the website in question.
11. What about children’s privacy?
We realise many
children visit our websites and we do encourage children to participate
in sport. Children should always ask a parent for permission
before sending personal information to anyone online, and we advise
under 18 year olds not to submit personal address or telephone information.
However, as we are unable to verify the age of a people using our site,
it is ultimately the responsibility of parents or legal guardians to
supervise children when online.
12. The kind of security precautions that are in place to protect the loss, misuse, or alteration of my information?
When you give us personal information that information may be
stored and processed outside of the UK and we take steps to ensure
that your information is treated securely.
Unfortunately, no data transmission over the Internet can be
totally secure. As a result, while we strive to protect your
personal information, Grays of Cambridge (International) Ltd cannot
guarantee the security of any information you transmit to us.
If this risk is unacceptable to you then you must not provide us with
any of your personal information.