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Returns from Web Site Purchases

Please read below information before you continue with your return request.

To make a return request you must first login and select the item you purchased.

If you made a purchase without creating an account click here to start the returns process.

If you purchased the item from a retailer please click here to view the retailer returns help page.

Goods can only be processed for exchange or credit if the goods are returned with a completed Returns form, which will be sent as an email to you.

Reasons for returns:

Unwanted goods or wrong item ordered

  • Unwanted or incorrectly ordered goods must be returned to Gray-Nicolls within 14 days (unless other returns period offered at purchase) of receipt in as received packaged condition to be valid for full refund or exchange.
  • Return postage costs are not refundable.
  • “Please note we can only accommodate exchange requests for the same product, but in different sizes or colour schemes. If you would like a different item type, you will need to re-order and request a refund. This also applies if requesting a change to a senior size from a junior size.”

Wrong item received

If we have delivered the incorrect or damaged goods then collection can be arranged, please mark the collection box in the form and put the required collection date.

  • Please allow 2 working days between submitting the form and the collection date.
  • Collections can only take place Monday to Friday.
  • Unfortunately we cannot specify a time on the day.
  • The Goods must be handed to the courier (e.g. they cannot be left in a porch or behind a bin).
  • The returns address below must be visible on the package.
  • “Please note we can only accommodate exchange requests for the same product, but in different sizes or colour schemes. If you would like a different item type, you will need to re-order and request a refund. This also applies if requesting a change to a senior size from a junior size.”

If collection is not possible, you can return goods yourself with the returns form. We will credit reasonable postage costs for incorrectly delivered items. This does not include express / premium courier / postage services(e.g Royal Mail Special Delivery)

Faulty goods

  • Reasonable postage costs that are incurred (not including premium services such as special delivery or express courier services) will be refunded on verification of product fault by Gray-Nicolls.
  • We offer a 6 month guarantee on most products (excluding goods designed for short term maximised performance, such as premium match balls for example), within a fair wear and tear policy. Fault must be verified by us prior to any refund or replacement product being offered. Products damaged by excessive use, mis - use, incorrect product care or suffering the normal generic material fatigue associated with regular sporting active use would not be valid for action under warranty.
  • Some specialist items designed for short term high performance use may have significantly reduced periods available for consideration of fault claims (such as premium quality English Willow bats).
  • “Please note we can only accommodate exchange requests for the same product, but in different sizes or colour schemes. If you would like a different item type, you will need to re-order and request a refund. This also applies if requesting a change to a senior size from a junior size.”

Please see Terms & Conditions for full details.



The good(s) need to be returned to the following address:

ECB Coaches Returns,
Gray-Nicolls
Station Road,
Robertsbridge,
East Sussex,
TN32 5DH